Follow-up Calls with Church Guests: What to Do and What Not to Do

Phone calls are an important connection point with church guests. Not all guests will give you their phone numbers. For those who do, here are some guidelines to consider.

What to Do When Calling Church Guests

Clearly identify yourself. Make sure you mention your name and the name of your church. It’s easy to forget this step!

Double-check the name of the person you are calling. I tend to make my phone calls in batches. After I’ve made several phone calls, I can lose track of who I am calling. When making several phone calls in a row, I’ll write the person’s name on a Post-It Note and have it right in front of me. For each call, I’ll use a fresh Post-It Note.

Ask how you can serve them. You should ask every guest if you can help them. People new to the community need help with local connections. People with life changes often have spiritual questions.

Ask if they have prayer requests. One of the best ways a church can serve a guest is through prayer. Always ask guests how you can pray for them.

Ask if they have any questions about the church. Some guests have questions. Most will not ask unless you prompt them. Encourage guests to ask questions. You’ll learn something about your guests and your church through the pattern of questions people ask.

Be kind and brief, and call at a convenient time. Kindness and brevity are a must. Also, early morning calls and late evening calls are ill-advised.

What Not to Do When Calling Church Guests

Don’t wait to follow up. Call within the week of a guest’s visit. A Sunday visitor should receive a phone call by Thursday at the latest.

Don’t ask personal questions. There is a time and place for questions like, “Where do you work?” A phone call with a first-time guest is not one of those occasions.

Don’t use pressure as a tactic. With church guests, you’re not closing a deal. Rather, you should look for avenues to serve them. Aggressiveness is unnecessary and will scare away most people.

Don’t attempt to tell jokes. It’s awkward. Few people can make a good joke over the phone with someone they don’t know.

The phone call is one means of communication with church guests. You should also write a letter and send an email if you have the contact information. Remember, guests will expect phone calls if they give you a number. Don’t miss the opportunity.  

Posted on October 19, 2022

As President of Church Answers, Sam Rainer wears many hats. From podcast co-host to full-time Pastor at West Bradenton Baptist Church, Sam’s heart for ministry and revitalization are evident in all he does.
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