My Church Staff

My Church Staff: Guest Services

The Staff Position Every Church Wants, But Very Few Have

With My Church Staff: Guest Services, any church—no matter the size—can have its own dedicated Director of Guest Services. When churches focus on developing a welcoming culture, congregants bring their friends, and those first-time guests stick.

$100 / month

When you subscribe to My Church Staff: Guest Services you can purchase Invite Your One 40% off!

Invite Your One

Most people visit a church because someone invited them. In this online course, Thom Rainer walks you through how to move your church from inward to outward and have an inviting culture.

My Church Staff: Guest Services

The Staff Position Every Church Wants, But Very Few Have

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Does your church have a guest-friendly culture?

Most churches would say they’re friendly. But there’s a huge distance between friendly and intentional.

❌ The Sunday morning service is set up with an “insiders” mindset.
❌ Parking, entrances, seating, and key moments are confusing to newcomers.
❌ There’s no clear pathway for first-time guests to take a next step.
❌ First-time guests don’t return, or don’t stick long-term.
❌ Established groups are reluctant to make space for others.
❌ Church members don’t feel comfortable inviting their unchurched friends.

Two men standing at the back of church with the door open looking inside at the stage with a welcome sign. My Church Staff Guest Services

Churches with a role dedicated to the guest experience will see a significant difference in their returning guests and overall hospitality culture.

In the past, the guest services role was considered frivolous or out-of-reach. But now, churches of any size can add this position to their team.

My Church Staff can serve as the catalyst for your church’s hospitality culture.

  • We will mentor someone in your church to be a guest services director
  • The cost to the church is only $100 per month
  • You can cancel at any time
  • Churches with this dedicated role typically see an increase in first-time guests, but more importantly, returning guests
  • The guest services director will be fully equipped and mentored by Danny Franks, Pastor of Guest Services at The Summit Church
  • Danny can help your church find your director in your own congregation

We’ll help you find the right person, equip them with expert training, and guide them every step of the way.

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Why My Church Staff is important for the church leader?

    • You will have someone whose sole focus is overseeing your church’s guest pathway.

    • The lead pastor can focus on pastoral ministry instead of developing systems.

    • Churches almost always see a significant return on investment with guests who stay.

    • A healthy guest culture is not only good for first-time guests, but long-time members.

    • Every ministry in your church will benefit by turning up the dial on hospitality.

Includes all of the following:

Onboarding video training for the pastor and guest services leader.

Monthly videos.

Monthly checklist or action plan.

Access to Church Answers Central, with other guest services leaders.

24/7 access to Danny Franks.

Monthly Zoom office hours with Danny and other guest services leaders.

This resource is one of several resources designed to help the pastor find a staff person, train them, and mentor them.

It’s Easy to Start Today

Get My Church Staff Guest Services Leader

The church leader purchases the resource.

Unlimited sharing

The church leader will give access to the guest services leader.

Continual training

Monthly videos and checklist/action items will be delivered to your inbox. Zoom office hours with Danny Franks to ask any questions.

My Church Staff Guest Services Leader will help your church

✔ Increase awareness of the need for a dedicated guest services ministry.
✔ See a greater number of first-time guests.
✔ Develop a pathway for guests to become Christ-followers and members.
✔ Equip new and existing volunteers to serve in guest services.
✔ Turn outsiders into insiders, who in turn reach more outsiders.

Do you want all of these benefits for your church?

Your church was meant to do so much more. Don’t let money be an obstacle. Get this ministry started in your church before our cohort is filled.

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My Church Staff Guest Services Leader Champion

Danny Franks

Danny Franks has served as the Pastor of Guest Services and Events at the Summit Church in Durham, North Carolina, since 2003. In that role, he oversees the guest services process and major events for thirteen campuses, reaching over 12,000 people each weekend.

He is the author of People Are the Mission: How Churches Can Welcome Guests Without Compromising the Gospel and a regular blogger at dfranks.com.

Danny has been married to Merriem for 31 years. They have a high school daughter, three adult sons, three incredible daughters-in-law, and, best of all, three grandchildren and another on the way.

Money-Back Guarantee

We offer a 30-day, no-questions-asked refund policy. If, for any reason, you’re not satisfied with your purchase or the quality of the materials of this resource, you have 30 days to get a full refund.

More Questions?

Contact us at 615-669-8201 or email [email protected] for assistance.